Shipping Policy

Shipping & Delivery Policy — Easygain

EASY WAY 26 ENTERPRISE (SSM: 202503333641) fulfils orders from our Kuala Lumpur fulfilment point in cooperation with Rongjing Supermarket.

1. Delivery Coverage
• Lalamove: Kuala Lumpur & Selangor only (selected postcodes).
• Normal Courier (J&T via OneShip): Whole West Malaysia (excluding East Malaysia unless separately enabled).
• We do not deliver outside Malaysia.

2. Order Processing
• Lalamove: same-day or next working day after order confirmation (KL/Selangor).
• Normal Courier: dispatched within 3 working days after payment confirmation.
• Orders placed on weekends/public holidays are processed on the next working day.

3. Delivery Timeframe (Estimates Only)
Delivery times are estimates, not guarantees. Delays may happen due to:
- Haze / heavy rain / floods
- Courier capacity
- Festive season / peak hours
- Incomplete or unsupported address

4. Shipping Fees
• All product prices EXCLUDE shipping.
• Lalamove (KL/Selangor): RM10–RM16 by zone, shown at checkout.
• Normal Courier (West Malaysia): calculated by weight, shown at checkout.
• No hidden charges. Final freight is always displayed before payment.

5. Payment & Delivery
• Online payment: Boost, FPX, Google Pay, GrabPay, Touch 'n Go eWallet.
• COD is NOT a default payment method. If COD is enabled for a specific address/checkout, terms and limits will be shown at checkout.
• Self-collection from fulfilment address is not available unless confirmed separately.

6. Address & Delivery Responsibility
• Customer must enter a correct, supported postcode and full street address.
• We are not responsible for failed delivery, re-delivery fees, or returned parcels caused by wrong/incomplete/unsupported addresses.
• Risk passes to customer upon handover to Lalamove rider or courier delivery.

7. Damaged / Missing / Wrong Items
• Damaged parcel: take photos/videos immediately, contact us within 48 hours.
• Missing/wrong item from sealed parcel: notify within 48 hours with order number + clear photos.
• Valid quality issues (spoiled/expired/wrong shipment/materially damaged) are handled under our Return & Refund Policy.

8. Contact
📧 postmaster@easygaintech.com
Fulfilment: Corner Lot, Ground Floor, Wisma Teoh Chin Kee, Lot 7577, Batu 4 3/4, Jalan Klang Lama, 58000 Kuala Lumpur, Malaysia (Rongjing Supermarket)