Return & Refund Policy

This return and refund policy applies to orders placed on our store and is subject to the return rules enabled in our store settings at the time of purchase. For food safety and hygiene reasons, our policy is stricter for snack and food items.

1. Where we ship and return scope​

We currently fulfill and accept returns only for eligible orders within our supported delivery zones in Kuala Lumpur and Selangor, Malaysia (selected postcodes). We do not accept returns from outside our delivery coverage or international addresses.

2. Return eligibility​

Returns/refund requests must be submitted within 7 days after order completion/delivery confirmation​ (as tracked in our system).

To be eligible, items must be:

• Unopened, unused, unsealed, and in original packaging/condition;
• With original receipt, order number, or proof of purchase;
• Accompanied by clear photos/evidence where required (e.g., damaged outer packaging, wrong item, defect).

3. Food/snack eligibility exception​

Due to food safety, hygiene, freshness, and packaging integrity, snack/food items that have been opened, partially consumed, damaged by improper storage/handling after delivery, or kept beyond recommended conditions are not eligible for return or refund, except where the item is defective, spoiled/expired on arrival, incorrectly shipped, or the package is materially damaged upon receipt.

Preference-based reasons such as “don’t like the taste/size” are not valid for return/refund once delivered in good condition.

4. Return shipping costs and fees​

Return shipping costs are borne by the customer, except for cases where we sent the wrong item, the item is defective/spoiled on arrival, or the outer/inner packaging shows verified damage/issue caused before or during delivery.

There is no return handling/restocking fee charged by us.

5. How to start a return​

Contact us at eazygaintech@gmail.com​ with your order number, reason for return, and clear photos/evidence. Do not send items back before your return request is reviewed and confirmed by us. Unauthorized returns may not be accepted or processed.

If approved, we will provide return instructions and the return address/collection or drop-off arrangement as applicable. We may provide a return shipping label only where supported; otherwise customer is responsible for sending the item back using a trackable method.

6. Return address​

Return address (for approved returns only):

Corner Lot, Ground Floor,

Wisma Teoh Chin Kee, Lot 7577, Batu 4 3/4,

Jalan Klang Lama, 58000 Kuala Lumpur,

Malaysia

Attn: Easygain / RONGJINGEASYGAIN

7. Damaged, defective, wrong, or missing items​

Please inspect your order upon receipt. For damaged parcels, defective/spoiled items, wrong items, or missing items, contact us within 48 hours of delivery​ with order details and photos/videos. These cases will be assessed and resolved (repair/replacement/refund or partial refund) based on verification.

8. Exchanges​

The fastest way is to return the eligible item after approval, then place a new order for the replacement item. Direct exchanges are handled on a case-by-case basis depending on stock and product type.

9. Refunds​

Once we receive and inspect the returned item (or verify evidence for damaged/defective/wrong/missing cases), we will notify you of approval or rejection.

If approved, refunds will be processed to the original payment method/account where possible (e.g., FPX bank refund, e-wallet refund, or COD refund arrangement as applicable). Processing and bank/wallet reflection time may take additional time. We typically process within 3–7 business days after approval; in some cases it may take up to 14 days depending on the payment provider/bank/wallet.

10. Contact​

For any return, refund, or delivery questions: eazygaintech@gmail.com