Return & Refund Policy

Return & Refund Policy — Easygain (EASY WAY 26 ENTERPRISE)

1. General
We accept returns/refunds within 7 days of delivery only for: defective, spoiled/expired on arrival, wrong item shipped, or materially damaged package. Photo evidence required.

2. Food & Bundle Exclusions (Non-returnable)
• Food/snack items cannot be returned once opened, partially consumed, or improperly stored.
• All combo/bundle boxes are sold as a complete set: no split return, no partial refund, no single-item replacement.
• Flavors are random (warehouse stock); no custom flavor requests. "Don't like the taste" is not valid.
• Change of mind returns are NOT accepted for food safety reasons.

3. Shipping Costs
Customer bears return shipping cost, unless the error originated from us (wrong/damaged/spoiled), in which case we cover it.

4. Process
Contact us at postmaster@easygaintech.com within 48-72 hours for quality issues. For system-assisted returns (non-food/eligible items), use your account portal (7-day limit, customer pays shipping, no restocking fee).

5. Governing
Compliant with Malaysian Consumer Protection & PDPA. Full Terms: [你的ToS链接]